FAQ

• Q

  If I want to buy a machine, what information do I need to tell you, do you need from me?

  A

  1.You need to specify the type of your beverage, such as beer, carbonated drinks, juice, tea, wine, etc. 2.The information of your bottles, such as glass bottles, plastic bottles, PE bottles, PP bottles, aluminum bottles, and cans,and volume 250ml, 330ml, 500ml, 750ml, etc? 3.The production capacity you require can be achieved with our beverage production lines ranging from 500 to 48,000 BPH. We can customize the products according to your specific needs. 4.Voltage and factory workshop layout(We also can help you to drawing the layout). 5.Do you need just a part of the equipment such as the pre-processing machine, bottle blowing machine, filling machine, labeling machine, or film packaging machine, or would you like a quotation for the entire line?
• Q

  If our bottle size changes, can we just do some adjustment on machine according to our new bottle?

  A

  Yes.just send your new bottle drawing or sample to us.
• Q

  The after-sale service

  A

  24months warranty. solve basic questions by telephone, email, whatsapp, wechat and video call. Engineer will go to buyer's factory to install, test machines, and train buyer's staff how to operate, maintain machines. Operating manuals will be sent with machine or by email. We also have overseas agent in different market.
• Q

  What about the delivery time?

  A

  Normally 20-40Working days
• Q

  Do you have any certification?

  A

  ISO,CE,SGS,
• Q

  Are you a manufacturer or trade company?

  A

  Rachel Machinery Co., Ltd. is an enterprise specializing in the design, manufacture and sale of various liquid filling equipment for beer, beverages, etc. We are committed to providing comprehensive filling solutions for beer producers, thereby helping customers enhance production efficiency, reduce costs and ensure product quality. The company's headquarters is located in Zhangjiagang City, Suzhou City, in the golden area of the Yangtze River Delta. The company covers an area of approximately 10,000 square meters and has a modern production base and R&D center.
• Q

  How about the Safe package and defective and broken questions?

  A

  For the orders, we package each piece of wood without fumigation, ensure its safety during transportation, and take photos and videos for archiving.
• Q

  What is the payment terms I can get?

  A

  1.T/T. 30% of the deposit in advance and balance after the inspection is qualified and before shipment. 2.L/C 3.Paypal，Alipay,Wechat pay
• Q

  The machines produced by your company be branded with my own logo?

  A

  Sure. All you need to do is send us the original image of your company's logo.